Woolworths turning customers away following IT outage

Darnell Taylor
April 16, 2018

Signs were put up at a number of Woolworths stores apologising for the problem. Many have left full trolleys behind.

A woman named Rose, from Hoppers Crossing in Melbourne, told 3AW customers were offered lollies as they were asked to leave.

Woolworths confirmed the outage in a social media post, saying that "an IT issue impacted registers in our supermarkets for a short period of time this afternoon". Staff said every register in every store nation wide has shut down.

Woolworths is turning customers away from its stores, following reports the Australian supermarket chain is suffering a nationwide IT outage.

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Seven News in Adelaide is reporting that some customers at a Woolworths store in Adelaide's west got their groceries for free after the nationwide outage.

"This type of incident should not occur and we apologise unreservedly to our customers and store teams for the inconvenience caused", Woolworths Group chief executive Brad Banducci said.

Woolworths stores across the country have had to shut down registers and are unable to make sales.

The ABC reached out to Woolworths for comment.

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