Optus Sport made free until 31 August

Lula Sharp
June 23, 2018

Optus Sport has conceded and will allow SBS to simulcast all the remaining group stage game of the FIFA World Cup, after being dogged by streaming issues through the course of the tournament's initial stages. Come on, how can you allow this to be the product?

Lew said that the problems with the Optus Sports service on Sunday night had been compounded by a failure in a "critical part of our content delivery network", making "the experience for a large number of Australians worse than it was the previous night".

Lew said that this challenging period would create a "flow-on effect" to how the teclo delivers content such as the English Premier League and the next big event the company streams.

"While most customers on most platforms were unaffected, we apologise unreservedly to those customers who were, and are continuing to investigate the cause of these systems issues".

Optus drew widespread criticism after customers complained about streaming difficulties across the opening four days.

"The FIFA World Cup is the absolute pinnacle of football, a sport that Australians are deeply passionate about", he said.

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Chief Executive Officer Allen Lew insisted the technical issues have plagued Optus' coverage of the tournament thus far are now resolved, and that they now want Australians "to be able to experience the content we have on offer".

Tonight's first match is between Portugal and Morocco, kicking off at 10pm AEST, and will be followed by Uruguay v Saudi Arabia at 1am and Iran v Spain at 4am on Thursday. "And there are scores of people whose job it is to make sure everything goes off without a hitch and having seen how hard they've been working in the lead-up to the World Cup I don't think people should be concerned at all". We've created some very significant differentiation in what we've done with live streaming sports.

For the World Cup, Optus made coverage available to anyone willing to pay for a subscription rather than just customers on its own mobile and fixed line networks.

But on 19 June, Optus said that SBS would simulcast games over the next two nights, due to the technical difficulties it had faced.

"We should have done better, we can do better, and we will do better", Lew said on Twitter.

"Consumers who purchased the Optus Sport app can contact the [Australian Competition and Consumer Commission] or consumer rights agencies in their state or territory, such as the office of fair trading".

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