Thousands Stranded In Charlotte After Glitch Shuts Down All American Airline Flights

Darnell Taylor
June 20, 2018

WSOC has learned American Airlines is sending IT workers to Dayton, Ohio to help PSA Airlines fix the computer glitch that's canceled dozens of flights out of Charlotte over the past four days. That problem means delays and cancellations of flights at Toledo Express.

According to American Airlines, the delay, which began around 8 a.m. and ended at 10 a.m., was due to technical issues with their regional carrier PSA.

For the second time in a week, a technical glitch caused major issues for travelers at the Charlotte Douglas International Airport. Numerous stranded passengers were waiting in the customer assistance line to find out when they'll be able to fly out of Charlotte.

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"As a result of this issue, PSA has cancelled flights for the rest of Sunday evening out of CLT, which is about 70 flights on regional jets", American Airlines confirmed in a statement. To better control the flow of PSA aircraft to Charlotte, a ground stop has been issued until 3 p.m. ET. Hundreds of people were stranded at the airport Thursday night, some of them sleeping on floors. We are rebooking passengers and American's Customer Relations department will be reaching out to all affected customers.

- More technical issues with an American Airlines regional carrier has stranded thousands of passengers at Charlotte Douglas International Airport Monday. We are also assisting in coordinating ground support with additional busses to bring passengers back to the terminal, as necessary. American Airlines said about 120 of the airline's 275 Charlotte-based flights were canceled that day.

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