Retail Excellence suspends partnership with Facebook following Channel 4 'Dispatches' exposé

Lula Sharp
July 19, 2018

Allan went on to say the company is committed to taking those failings seriously and addressing them. Yet despite Facebook's policies stating it won't accept hate speech, Channel 4's undercover investigation still found examples of hate speech not being purged from Facebook.

Facebook, the world's biggest social network with more than two billion users, called the practices "mistakes" which do not "reflect Facebook's policies or values".

The series says it has evidence that moderators actively refused to ban content from far-right activist pages in the United Kingdom, which included hate speech, child abuse, graphic violence and otherwise toxic material.

He also claimed that Facebook had taken down the video of the young child being beaten, but Channel 4's reporter noted that it "is still on Facebook right now".

Facebook's Head of Public Policy, Richard Allan, is quoted to have said in the documentary that the company's rules are based on revenue.

In the program, a moderator tells the undercover reporter that, despite numerous rule breaking, the pages in question were left up as they "have a lot of followers so they're generating a lot of revenue for Facebook." .

Normally, shielded reviews are only given to government and news organizations, but it was also granted to extremist United Kingdom far-right group Britain First and its leader Stephen Yaxley-Lennon, aka Tommy Robinson.

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"In addition, in relation to the content where mistakes were clearly made, we've gone back an taken the correct action", she said.

At Cpl Resources, the company used by Facebook for its moderators since 2010, the undercover reporter is repeatedly told that graphic and violent content is allowed to remain on the site - as long as those posting it do not include a description that endorses the image. People are debating very sensitive issues on Facebook, including issues like immigration.

In its battle against pirated content, Facebook past year acquired a US-based startup Source3 to help it weed out pirated videos and other content that users share without permission.

The next Retail Excellence-Facebook training course was scheduled to take place next week, while Facebook was also expected to address delegates at Retail Excellence eCommerce Conference in September.

The moderator said the video should be ignored because "they're still Muslims but they're immigrants, so that makes them less protected". In effect, although individual pieces of content are still removed by Facebook, the normal rules do not apply to the page itself for all but the most egregious breaches of the site's guidelines.

"But I just don't agree that that is the experience that most people want and that's not the experience we're trying to deliver".

"It's all about making money at the end of the day", the moderator said, according to The Evening Standard. "And that debate can be entirely legitimate", said Allan. When pressed about whether it constituted hate speech, he said it's "right on that line". "We have been investigating exactly what happened so we can prevent these issues from happening again", Bickert wrote.

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