Apple discovered some MacBook Pro and iPhone X problems

Alonzo Simpson
November 12, 2018

Though it's since been discontinued in favour of the iPhone XR and iPhone XS, this was Apple's big flagship to rival the best of Android, yet has suffered from problems including an bad screenshot experience and colour issues on iOS 12.

Specifically it said that the displays of the affected phones would not respond or would respond only intermittently to touch, or would react even when not touched.

It has been a problem frequently reported by Apple users online. What's more, Apple writes that repairs may be limited to the original country of purchase, though we can't imagine this will be an issue for most owners.

As with every fix program, Apple says you can take an affected iPhone X into an Apple Store, or an authorized Apple fix shop, or send it to Apple direct in the mail. Also, interestingly, the iPhone X was on the market for less than one year after being discontinued in September following the release of the iPhone XS and iPhone XR. According to a support document, Apple identified a problem with some iPhone X devices that may cause a component of the display module to fail.

The other service program is specific to 13-inch MacBook Pro (non Touch Bar) laptops equipped with 128GB and 256GB solid-state drives (SSDs) sold between June 2017 and June 2018.

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Apple also noted that if the iPhone X owner has already replaced the screen prior to the replacement programme, he/she is entitled to get a refund.

Apple has a support website that you can visit to confirm if your system is eligible for replacement; the process is as simple as entering in your serial number into a web form.

The device in question is the "MacBook Pro (13-inch, 2017, Two Thunderbolt 3 ports)".

It's the latest stumble from Apple, whose products have suffered a string of uncharacteristic technical problems in recent years including faulty Macbook keyboards, overheating laptops, swelling Apple Watch batteries, the error 53 saga which saw iPhone become unusable and the iPhone throttling controversy in which Apple admitted to slowing down old iPhones.

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