Google Pixel 3a and 3a XL users are reporting random shutdowns

Alonzo Simpson
May 22, 2019

Google My Case would allow you to upload your own photos and artwork to then get printed on a custom phone case for your Google Pixel device. They are supposed to be the way to experience Android in its purest form, and you'd think that bugs and unexpected problems would be brought to an absolute minimum, considering that Google is the company both behind the hardware and software running on it.

The Google Pixel 3a may not be as expensive as the Pixel 3 or other flagships, but it's definitely not cheap at $400.

The Google Pixel 3a and 3a XL have reportedly been subject to random shutdowns for no apparent reason.

According to one post on Reddit, the phone continually dies, and each time it requires a hard reset by holding the power button down for 30 seconds.

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A per Android Police, it is not now known exactly what's causing the issues and no fix is now being issued as a result. Users on Reddit have been able to replicate the issue while using their devices in "Safe Mode", which disables any third-party software. So far, there doesn't seem to be any rhyme or reason to why the phones are shutting down.

Undoubtedly Google will be all over this, but as yet they've not officially responded or even acknowledged the issue.

Why it matters: While Google's Pixel phones have generally been well-received by critics and consumers, they've often experienced technical problems that frustrate users.

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