Telstra outage affecting banking services across the country

Darnell Taylor
July 11, 2019

Caltex said its EFTPOS payments were being affected; Woolworths said electronic payments were being disrupted; while Australia Post said EFTPOS payments over $100 and other banking services were on the fritz, while withdrawals under $100 and all deposits were still working. Here are the details.

"We are now investigating an issue affecting services, including EFTPOS and access to ATMs, for a number of enterprise customers nationally", a Telstra spokesperson said. It is not known whether the problems are related or an unfortunate coincidence.

Police Bank indicated it was experiencing problems with phones systems, ATMS, EFTPOS, its mobile app, Internet banking and services on the New Payments Platform.

The Commonwealth Bank said the outage took out some of its ATMs and Eftpos services, as well as some in-branch services and CommSec logins.

The latest problem comes just weeks after the Reserve Bank of Australia revealed that outages had soared by 40 percent and warned banks and telcos about the dangers of ageing infrastructure.

CommBank has been quick to acknowledge the issue on Twitter.

The spokesperson also said the cause of the problem is not internal but due to "one of [its] telecommunication providers". It's affecting some of our services.

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We'll be updating this story as we learn more.

The problems at this stage do not appear to be affecting all customers, with a Sydney CBD fringe Hicaps user telling iTnews services were working normally.

Commonwealth, ANZ, NAB, and Westpac confirmed and pointed the finger at Telstra. Check it out below.

A Telstra outage is affecting EFTPOS machines and ATMs in parts of the country, leaving some payment methods offline. The outage then cascaded into a higher number of calls than usual into its call centre.

"Most customer services have now been restored, and we're working with our customers on the remaining few".

Westpac and its subsidiary St George have tweeted that some branches, ATMS and services in Sydney are not working and it is working with external providers to restore services.

'EFT payments over $100 & Agency payments over $200, Bank@Post withdrawals, deposits and balance enquiries are affected, ' it said.

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