Family drags uncle's corpse to insurance company to prove he's dead

Nellie Chapman
November 21, 2019

The family of the deceased took drastic measures on Tuesday night, 19 October after battling against insurance giant, Old Mutual over the outstanding payout.

Old Mutual responded with a tweet of their own, saying the incident was "isolated but regrettable".

The video footage shows grieving family members standing beside a body bag in Old Mutual's KZN offices.

It is believed the body was returned to the mortuary after the death benefit had been paid out. The family proceeded to remove their loved one from the premises as soon as the payout was processed to the beneficiary.

"This is what black families have to resort to in order to get their claims paid by Old Mutual". The bank said the claim had to undergo "further assessments".

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Ntombenhle Mhlongo and Thandaza Mtshali took the body of uncle Sifiso Justice Mhlongo to the office after the company held back from paying out on the claim.

Nethengwe admitted that Old Mutual needed to make their additional claims assessment process easier and faster to ensure that they do not let any of their customers down in their greatest time of need.

News24 has reached out to Old Mutual for further comment and is awaiting their response to a series of questions. It is understood that majority of funeral claims are paid out in a matter of 8-hours after the claim has been made by the beneficiary.

The country is up in arms and shocked after pan-African investment, savings, insurance, and banking group, Old Mutual did not pay up on a funeral claim, leading the family to deliver the body of the deceased to their offices.

The National Funeral Practitioners Association of South Africa said it was supporting the family, Eyewitness news reports.

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